Dunning that adapts to behavior

AI Collections That Acts on the Account, Not Just the Worklist

Your collectors are working the same dunning queue every week. Templates go out on day 30, 60, 90 regardless of what the customer says back. Responses pile up. The worklist tells them who to call. It doesn't make the call. Auditoria's AI collections runs the cadence, reads the reply, resolves what it can, and routes the rest with context. 70% less AR inbox workload.

  • Automate dunning campaigns and follow-ups
  • Prioritize accounts based on payment behavior
  • Track and reconcile collections activity in your ERP

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See AI Agents in Action with Auditoria

The real problem

Collections is a coordination problem disguised as a dashboard problem

Legacy collections tools prioritize the worklist. They show which accounts to call. They don't send the dunning sequence, reply when the customer asks for a copy of the invoice, or escalate based on the response. The collector is still doing the work.

Dunning automation that just blasts templates doesn't solve it either. Customers respond, and the response queue lands back on the collector's plate. What AR leaders need is collections automation that closes the loop. The agent sends, reads the reply, resolves what it can, and routes the rest with context.

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How Auditoria solves it

Agentic collections, not a workflow with AI bolted on

SmartCustomer's AR Collections runs the dunning campaign end to end — sends, replies, escalates, and updates your ERP.

Auditoria SmartCustomer AR Collections dashboard
AR Collections

Agents that execute

SmartCustomer's AR Collections runs the dunning campaign. The agents send, reply to customer responses, escalate when terms warrant, and update the ERP. Auditoria doesn't just prioritize. It acts.

Intelligent Dunning

Sequenced by behavior, not aging alone

Dunning cadence reflects aging, payment behavior, account context, and prior response patterns. The agent personalizes tone and escalation path per account. Customers stop seeing generic monthly reminders that don't move the conversation.

Inline Helpdesk

Customer responses handled inline

When a customer replies asking for an invoice copy, remittance detail, or a statement, the AR Helpdesk agent resolves the inquiry inline. The collections cadence isn't blocked by the helpdesk queue, and the helpdesk queue isn't separate from the collections motion.

Audit Trail

Seamless human handoff on escalation

Every agent action carries source lineage and a complete audit trail. Finance keeps oversight on the agent's escalation decisions. Strategic accounts stay with the human collector. The agents handle the volume.

Reduce DSO

Free your collectors for strategic accounts

Customers commonly redeploy collector capacity to high-value accounts and disputes rather than reducing headcount. The result is a shorter DSO with the same team running it.

Pre-built ERP integrations

Connect with the systems your finance team already relies on

Workday Oracle SAP NetSuite Sage Intacct Coupa ServiceNow
Proven in the field

Unified AP and AR automation, delivering real results.

Auditoria is the only platform built for both AP and AR — trusted by enterprise finance teams running the full order-to-cash and procure-to-pay cycle.

>90%
Invoice extraction accuracy
Multi-language at go-live, no per-language SOW
20%
DSO reduction
Collections running as an agentic system on your ERP
50%
Fewer invoice touches
Finance teams cut manual invoice touches in half
About Auditoria

Frequently asked questions

Does this replace dunning emails or augment them?
It replaces manual dunning entirely. The agent sends the sequence, reads customer replies, resolves what it can inline, and routes escalations with full context. You're not bolting AI onto your existing email workflow — the agent runs the workflow.
How does AI collections prioritize accounts?
Auditoria sequences dunning by aging, payment behavior, account context, and prior response patterns — not just by days overdue. The agent personalizes tone and escalation path per account so your highest-risk accounts get the right urgency at the right time.
Can we keep our existing collectors?
Yes. Auditoria redeploys collector capacity, not eliminates it. Your team focuses on strategic accounts, disputes, and judgment calls. The agents handle volume — routine dunning, reply management, and ERP updates.
How does this integrate with our ERP?
Auditoria has native integrations with Workday, Oracle Cloud ERP, SAP, NetSuite, Sage Intacct, Coupa, and ServiceNow through cloud-native APIs. No iPaaS or custom middleware required. Typical go-live is 6 to 12 weeks.
Is this for B2B or B2C collections?
Auditoria is built specifically for B2B enterprise AR. The agents understand business billing relationships, purchase order context, multi-entity structures, and ERP-grounded account data. It is not designed for consumer collections.

Ready to see SmartCustomer in action?

AR teams are stuck running the same dunning queue every week. See how Auditoria's SmartCustomer Collections agents send, reply, escalate, and update your ERP — so your collectors focus on the accounts that need them.

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