Vendor inbox, resolved in seconds

AP Helpdesk AI That Answers Vendor Emails Autonomously

Your AP team spends hours a day on invoice status checks, remittance requests, and statement reconciliations, copy-pasting from the ERP into Outlook. Auditoria reads the email, queries your ERP, and resolves the inquiry, with seamless human handoff on the edge cases. 70% less AP inbox workload.

  • Auto-respond to vendor inquiries around the clock
  • Reduce risk and fraud from compromised emails
  • Provide a unified vendor view across invoices, payments, and POs

Request a Demo

See AI Agents in Action with Auditoria

The real problem

The AP shared inbox is where finance time goes to die

Vendors email asking when an invoice will pay. They forward statements. They ask for remittance detail. They send W-9 updates. They escalate when nothing comes back. AP teams spend hours a day on the same handful of question types, copy-pasting status from the ERP into Outlook, and the queue never gets shorter.

Generic IT ticketing tools and CSAT helpdesks weren't designed for AP. They route messages but don't look up invoice status in the ERP, don't understand a statement reconciliation, and can't resolve a vendor inquiry without a human taking the ticket. What AP leaders need is vendor email automation that's grounded in the ERP and actually closes tickets.

Request a Demo
How Auditoria solves it

Purpose-built AP helpdesk, not a generic ticketing tool

Auditoria AP helpdesk AI agent inbox

AP Helpdesk

Purpose-built for the AP inbox

AP Helpdesk reads the inbound email, looks up the relevant invoice or vendor record in your ERP, and replies with the answer. The agents resolve the majority of vendor inquiries in seconds, with seamless human handoff on the edge cases.

Inquiry Patterns

Trained on AP inquiry patterns

Status checks, remittance requests, payment confirmations, statement reconciliations, W-9 and banking updates, dispute initiations. The agents know the canonical AP inquiry types and what data to retrieve from the ERP to resolve each one.

ERP-Grounded

Grounded in your ERP

The agent pulls invoice status, payment dates, GL postings, and vendor master data directly from Workday, Oracle, SAP, Coupa, or ServiceNow. Replies are accurate because they're grounded in the system of record, not a knowledge base.

Human in the Loop

Edge cases route to a human with context

Disputes and edge cases route to a team member with full context attached: the inquiry, the agent's reasoning, and the relevant ERP records. Team members handle the work that needs judgment. Agents handle the rest.

Source Lineage

Audit trail on every reply

Every agent response is logged with source lineage, the ERP data it pulled, and the reasoning behind the reply. Auditors and AP controllers see a complete record.

Pre-built ERP integrations

Connect with the systems your finance team already relies on

Native to Workday, Oracle, SAP, NetSuite, Sage Intacct, Coupa, and ServiceNow through cloud-native APIs. Role-based access control, traceable data lineage, audit-ready logging. Live in weeks, not months. Typical 6 to 12 weeks depending on ERP.

Workday Oracle SAP NetSuite Sage Intacct Coupa ServiceNow
Outcomes

What Auditoria customers see

Trusted by enterprise finance teams who have outgrown legacy automation.

>90%
Invoice extraction accuracy
Multi-language at go-live, no per-language SOW
20%
DSO reduction
AR automation that accelerates collections and cash application
50%
Fewer invoice touches
Finance teams cut invoice touches in half with end-to-end AP agents
About Auditoria

Frequently asked questions

How does Auditoria's AP helpdesk respond to vendor emails?
Auditoria's AP Helpdesk reads the inbound vendor email, identifies the inquiry type, queries the relevant ERP record — invoice status, payment date, remittance detail, or vendor master data — and drafts and sends a grounded reply in seconds. The agent resolves the inquiry end to end. A human is only pulled in for disputes and edge cases that require judgment, and when that happens, the analyst receives the full context already assembled.
Does this use ChatGPT?
No. Auditoria's agents are purpose-built for finance workflows and grounded in your ERP data — not a general-purpose language model operating on a knowledge base. Every reply is sourced from live ERP records. Auditoria uses large language model capabilities as part of its architecture, but the agents are trained on AP inquiry patterns and connected natively to your system of record, not the open web.
What inquiry types does the AP helpdesk handle?
The agents handle the canonical AP inquiry patterns: invoice status checks, payment date confirmations, remittance detail requests, statement reconciliations, W-9 and banking change requests, and dispute initiations. Each inquiry type has a defined resolution path grounded in ERP data, so the agent knows what to look up and how to respond.
How does it integrate with our ERP?
Auditoria connects natively to Workday, Oracle Cloud ERP, SAP, NetSuite, Sage Intacct, Coupa, and ServiceNow through cloud-native APIs — no iPaaS middleware, no custom integration layer. Role-based access control and audit-ready logging are built in. Most customers go live in 6 to 12 weeks depending on ERP and workflow scope.
What about audit and governance?
Every agent reply is logged with source lineage — the ERP data it pulled, the reasoning path, and the final response. Auditoria is SOC 2 Type II compliant with multi-tenant data isolation and GDPR-ready architecture. AP controllers and auditors have a complete, traceable record of every vendor interaction handled by the agent.

Ready to see AI agents at work?

Finance teams are buried in invoices, vendor emails, and manual follow-ups. See how Auditoria's AI agents handle it autonomously, so your team stops reacting and starts leading.

Request a Demo
SOC 2 Type II Compliant Multi-tenant Data Isolation GDPR Ready

Thank you! We'll be in touch shortly.

A member of our team will reach out within one business day to schedule your demo.

Back to Auditoria.AI Explore Resources
Skip to content

© 2026 Auditoria, Inc.

Privacy Policy · Terms of Service

All trademarks are property of their respective owners.